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WITHDRAWAL FROM ONLINE PURCHASES

If you wish to exercise your right of withdrawal for a purchase made on FaustoRicambi.it, you can use this online procedure.
Pursuant to Articles 52 et seq. of the Consumer Code, the consumer may communicate their withdrawal within 14 days of delivery of the goods, without having to provide a reason.
After submitting your request, you will receive an automatic confirmation at the email address you provided.


Have you changed your mind about your purchase?

You can exercise your right of withdrawal within 14 days of delivery by filling out the form below.


HOW IT WORKS

Fill out the Form
Confirm your return request
You will receive a confirmation email
We will provide you with instructions for returning the goods
After receiving the goods, we will process the refund.

WITHDRAWAL FORM

Fill in all required fields to proceed.

Richiesta di Reso EN

USEFUL INFORMATION

Withdrawal period

You can exercise your right of withdrawal within 14 days from the date you received the goods.

Refund

The refund will be Made within 14 days of receiving the goods or proof of shipment from you.

Return costs

Return shipping costs are the responsibility of the customer, unless otherwise agreed or required by law.

Need help?

Contact us via our Contacts page or write to: info@faustoricambi.it

RETURN OF GOODS
  • The goods must be returned within 14 days of notification of withdrawal.
  • The product must be intact, unused, and complete with all accessories and the original packaging.
  • Package the product carefully to avoid damage during transport.
  • We will send you the shipping address and detailed instructions via email.
REFUND

The refund will be made within 14 days of receiving the goods or proof of shipment by you, using the same payment method used for the purchase, unless otherwise agreed.

FaustoRicambi may withhold the refund until receipt of the goods or proof of shipment.

EXCLUSIONS

The right of withdrawal does not apply in the cases provided for by art. 59 of the Consumer Code, including:

  • goods made to measure or clearly personalized;
  • sealed goods that are not suitable for return for hygiene or health protection reasons, if opened after delivery;
  • further cases provided for by applicable legislation.
REFERENCE LEGISLATION

Art. 52 et seq. of the Consumer Code (Legislative Decree 206/2005)

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Why choose Fausto Ricambi?

  1. Over 30,000 positive reviews and satisfied customers worldwide.
  2. Easy return within 14 days of receiving the goods.
  3. Specialized technical assistance to find the right spare part.
  4. Fast and safe shipping from a warehouse in Italy.

Do you need more details?

(only chat) 375 5513120



LORETA SRL received €18,309.50 in non-repayable funding thanks to the award of a call for proposals from the Regional Operational Program of the European Development Fund POR MARCHE FESR 2014/2020, allowing it to consolidate its presence in the online market, update its logistics, and improve the online purchasing experience for its customers.

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